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Frequently
Asked Questions

Find answers to common questions about Sumo Networks services and solutions

Infrastructure as a Service

Comprehensive IT infrastructure solutions designed to enhance business agility and operational efficiency

What IT infrastructure services does Sumo Networks provide?
We offer comprehensive end-to-end IT infrastructure solutions including network infrastructure design and implementation, server setup and maintenance, workstation setup and support, cloud services, disaster recovery planning, backup solutions, network services, managed services, and hardware recycling. Our solutions are customized to fit your unique business requirements.
Cloud services provide scalable and cost-effective solutions for data storage, software applications, and other IT needs. We help businesses harness the power of the cloud by designing personalized cloud strategies that enhance operational efficiency, reduce infrastructure costs, enable remote work capabilities, and provide flexibility to scale resources as your business grows.
Our disaster recovery services ensure your business can quickly recover and resume operations in case of a disaster. We assess your risks and develop a customized disaster recovery plan to minimize downtime and protect your business from potential data loss. This includes regular backups, fail over systems, recovery time objectives, and business continuity planning.
With our managed services, you can offload the day-to-day management of your IT infrastructure to our team of experts. We take care of all your IT needs, from monitoring and maintenance to troubleshooting and support. This allows you to focus on growing your business while we ensure your technology is running efficiently and securely.
We provide both local and cloud-based backup solutions tailored to your specific needs. Our advanced backup technology ensures your critical data is always available and protected. We offer automated backup scheduling, encryption for data security, quick recovery options, and regular testing to ensure your backups are reliable when you need them.
Sumo Networks combines deep technical expertise with cutting-edge innovation. We provide customized solutions designed to fit your unique business needs, scalable infrastructure that grows with your business, proactive 24/7 support to minimize downtime, and a proven track record of helping businesses maximize their IT investments and gain competitive advantages.

Corporate Telecommunication

MS Teams integration services to streamline communication and collaboration.

MS Teams Direct Dial allows you to easily make external calls from within your Microsoft Teams application. Say goodbye to toggling between different communication platforms – with our Direct Dial service, you can make calls to anyone, anywhere, directly from MS Teams, streamlining your communication workflow.

Our service integrates SMS messaging with MS Teams, allowing you to send and receive SMS messages directly from your Teams application. This enhances your reach and enables you to communicate with clients or team members who do not have access to MS Teams, creating a seamless and creative communication experience.

Our disaster recovery services ensure your business can quickly recover and resume operations in case of a disaster. We assess your risks and develop a customized disaster recovery plan to minimize downtime and protect your business from potential data loss. This includes regular backups, fail over systems, recovery time objectives, and business continuity planning.

Yes, we offer comprehensive collaboration training for MS Teams. Our experts provide you and your team with in-depth training on how to effectively use MS Teams for seamless communication, project management, and collaboration. We customize the training to fit your specific business needs and ensure your team maximizes productivity.
Our MS Teams Analysis and Reporting service provides detailed insights on usage, adoption, and performance of your MS Teams platform. This allows you to identify areas of improvement, optimize your communication processes, track user engagement, monitor call quality, and make data-driven decisions to enhance collaboration across your organization.

We specialize in streamlining communication through MS Teams Direct Dial and integration services. Our expertise ensures seamless integration with your existing systems, proven success in improving workflow and connectivity, tailored solutions to meet your specific requirements, and cost-effective services that maximize communication efficiency while minimizing operational costs.

Cyber Recovery

MS Teams integration services to streamline communication and collaboration

Cyber Recovery is a comprehensive approach to protecting your business from cyber threats and ensuring rapid recovery from security incidents. In today’s evolving threat landscape, having a solid plan for dealing with potential attacks and recovering from unexpected incidents is crucial. Our services help minimize downtime, protect critical data, and maintain business continuity.
A ransomware attack can cause significant disruption to your business operations and result in data loss. Our experienced team can help you recover and restore your systems and data quickly, minimizing the impact on your business. We follow proven recovery procedures, isolate affected systems, remove malware, and restore your data from secure backups.
In the event of a cyberattack or security breach, our incident response team works swiftly to contain and mitigate the damage. We follow a well-defined response plan to minimize the impact and get your business back on track as soon as possible. This includes threat identification, containment strategies, evidence preservation, and communication protocols.
In the case of a security incident, it is essential to determine the extent of the attack and identify the source. Our digital forensics experts use industry-leading tools and techniques to gather evidence, identify the root cause of the incident, trace attack vectors, and provide detailed reports that can be used for legal proceedings if necessary.
As cyber threats continue to evolve, it is crucial to regularly assess your organization’s risk profile. Our cyber risk assessment services help identify potential vulnerabilities, evaluate your current security posture, provide recommendations to strengthen your defenses, and prioritize security investments based on your specific risk factors.
Yes, employees are often the first line of defense against cyber threats. Our corporate security awareness training programs educate your employees on best practices, help them identify and respond to potential security threats like phishing attacks, teach safe browsing habits, and create a culture of security awareness throughout your organization.

Automation and AI

Intelligent workflow automation and AI solutions to scale your business faster

We provide a full suite of automation services including custom AI agents that handle complex decision-making and data analysis, enterprise-grade workflows designed for scalability and reliability, seamless API integration to connect your entire tech stack, and strategic automation consulting to build your automation roadmap and maximize ROI.

Automation platforms allow us to connect any application and build intelligent, multi-step workflows that execute complex tasks 24/7. Offering open-source flexibility and hundreds of integrations with popular business tools. This is a cost-effective solution compared to proprietary solutions, enabling scalability from small tasks to enterprise workflows.

Our expertise spans multiple sectors including e-commerce (inventory management, order processing, customer service automation), SaaS (user onboarding, churn reduction, feature adoption), marketing agencies (lead qualification, campaign automation), professional services (project management, client communication), and healthcare (patient communication, appointment scheduling, compliance workflows).

Absolutely. We specialize in bridging gaps between applications. From CRMs and marketing platforms to databases and internal tools, our experts create custom nodes and handle complex API integrations to ensure your systems communicate flawlessly. We connect your entire tech stack to create a single, unified system that works in harmony.

Our automations deliver quantifiable impact. Clients typically experience 70-95% reduction in manual task time, 20+ hours saved per week per employee, significant cost reduction, faster time-to-market, improved data accuracy, and enhanced customer experience. We measure our success by the measurable value we create for your business.

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